Terms & Conditions - City Cleaners Ltd.

In order to provide you with the best possible service while protecting our team and business, use of our website and services is subject to the following terms and conditions. By accessing our site or booking a cleaning service through City Cleaners, you agree to be bound by these terms.

Disclaimer

We strive to ensure all information on this website is accurate and up to date. However, occasional errors may occur. City Cleaners Ltd is not liable for any loss, damage, or inconvenience resulting from reliance on information presented here. It is the user’s responsibility to verify any important information before making decisions or bookings.

Website content may change at any time without prior notice.

These terms do not exclude or limit any statutory rights, including liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

Terms of Use

These terms form a binding agreement between you (the user) and City Cleaners Ltd. By continuing to browse or use our site, or by booking a service with us, you confirm that you agree to all the conditions set out here.

Indemnity

By using this site, you agree to indemnify and hold harmless City Cleaners Ltd (including owners, staff, and contractors) from any claims, liabilities, or expenses resulting from your use of the site or services, to the fullest extent permitted by law.

Copyright and Trademark

All content on this website is the intellectual property of City Cleaners and is protected by copyright law. This includes but is not limited to text, logos, images, graphics, and overall branding.

Our brand name, logo, and associated visual identity are currently under trademark registration. Any unauthorized use, reproduction, or imitation — in whole or in part — of our brand, identity, or content may result in legal action, including copyright and trademark infringement claims and associated compensatory demands.

Any use of our content, services, or branding without explicit written permission from City Cleaners is strictly prohibited and may result in prosecution to the fullest extent of the law.

General Information

The content of this site is intended to provide information about and promote the services offered by City Cleaners. It is designed for use by both individuals and businesses seeking professional cleaning services across Greater London.

All information is for general reference and personal or commercial use in researching, comparing, and booking cleaning services. It should not be interpreted as professional advice beyond the scope of the services offered.

City Cleaners reserves the right to update, modify, or remove content on this website at any time without prior notice.

Services Offered

City Cleaners provides a range of domestic and commercial cleaning services. While we aim to operate 24/7 across Greater London, availability may vary depending on demand, location, and other external factors.

All cleaners working via City Cleaners are experienced professionals operating as independent contractors. They are not direct employees of City Cleaners Ltd.

Please note:
We do not provide any services that are illegal, immoral, or of a sexual nature. Any client engaging in or requesting such behaviour will be reported, and legal action may be taken.

Respect and Protection of Our Cleaners

Our mobile cleaners are hardworking professionals who must be treated with courtesy and respect at all times.

City Cleaners has a zero-tolerance policy toward any form of abuse, harassment, or misconduct (verbal or physical) directed at our cleaners. Any such behaviour will result in immediate suspension of service and may be reported to authorities for legal action. We fully support our cleaners in such instances.

Cleaning Products & Equipment

Unless specified otherwise:

• Cleaners will NOT carry equipment such as hoovers, mops, buckets, brooms, or heavy-duty machines.

• You may add basic cleaning products to your booking (e.g., cloths, sprays, bleach) for an additional fee when booking online.

• If you require equipment to be provided, please contact us directly via WhatsApp 📱 (+44 7405 123456) or by email 📧 (info@citycleaners.co.uk) for a custom quotation.

Your Content on This Site

If you post reviews or comments on our website, you consent to their use for promotional and marketing purposes. Such content is considered non-confidential and may be used freely by City Cleaners Ltd.

Cookies

We use cookies to help improve our services and your experience on our website. You can opt-in or opt—out of categories here. For more information visit  our privacy and cookie policy page: https://thecitycleaners.co.uk/privacy-policy/

Promotional Offers & Gift Cards

Occasionally, City Cleaners may issue promotions or gift vouchers. Each offer will have its own terms and conditions, displayed at the point of issue.

Warranties & Limitation of Liability

By using our website or booking services, you agree not to hold City Cleaners Ltd liable for:

• Any injury, damage, or loss resulting from your use of the website or services.

• The conduct of freelance cleaners who work independently via our platform.

• The behaviour of clients or third parties during or after the service.

While all cleaners are carefully vetted, City Cleaners acts as a booking intermediary and is not responsible for third-party actions.

It is your responsibility to clearly communicate the cleaning tasks expected, access to the property, and any risks or concerns prior to the appointment.

Health and Safety

If you or anyone in your household has any health concerns or allergies related to cleaning products, please inform us in advance. We recommend that customers provide their own preferred products if there are any sensitivities.

Site Security and Access

We strive to keep this website secure and functioning correctly. However, we cannot guarantee the site will always be free from technical issues, errors, or malware. You are responsible for having up-to-date antivirus software and for any resulting data loss or costs.

City Cleaners Ltd reserves the right to temporarily disable the website for maintenance or other necessary updates.

Service Limitations

There may be times when a specific service is unavailable due to scheduling or external factors. City Cleaners is not liable for any loss or inconvenience caused by limited availability or delays.

We are not responsible for errors arising from incorrect or incomplete information provided by the client at the time of booking.

To the maximum extent permitted by law, our liability is limited to the total cost of the service booked.