Cleaning FAQs – Office, Building & Home in London
Answers to the most common questions about office & building cleaning contracts, communal areas and home cleaning. If you can’t find what you need, just get in touch.
Commercial & Building Cleaning Contracts
Q: Do you offer long-term office/building cleaning contracts?
A: Yes. We provide tailored office cleaning contracts and building/communal area cleaning across London with
daily, weekly or monthly schedules. We create a site-specific checklist and can include supervisor spot-checks.
Q: Can you work out of hours?
A: Absolutely—early mornings, evenings and weekends to minimise disruption.
Q: What’s in a typical contract scope?
A: Reception and desks, kitchens, bathrooms, floors (vacuum & mop), bins & recycling,
high-touch disinfection, entrances, corridors and lifts. Add-ons: interior windows, periodic deep cleans, machine floor cleaning (where applicable).
Q: Do you handle consumables?
A: On request we restock paper products, soap and bin liners. We can also use eco-friendly products.
Q: What about keys and access?
A: We follow your access policy and log key handovers securely. We can provide brief handover notes or photos after visits if needed.
Pricing, Invoicing & Coverage
Q: How do you price contracts?
A: We quote based on size, frequency and scope. Fixed monthly pricing is available after a short trial period to fine-tune the checklist.
Q: How do you invoice?
A: Monthly invoices with clear line items. Card or bank transfer accepted.
Q: What areas do you cover?
A: Central London and surrounding boroughs. Tell us your postcode and we’ll confirm availability.
Home Cleaning & One-Offs
Q: Do you offer same-day home cleaning?
A: Yes—same-day and next-day slots are often available. Book online in minutes.
Q: Do you bring products and equipment?
A: You can add “Cleaning products” to your booking. For equipment (vacuum/mop) please contact us before the appointment.
Q: Is end of tenancy cleaning agency-ready?
A: We follow landlord/agency standards with a clear checklist and popular add-ons like oven and interior windows.
Looking for a contract quote? Request a tailored proposal on WhatsApp.
Generally, yes! it’s best to book in advance to secure your preferred cleaner and time slot.
However, same-day bookings are often possible, and some of our team members may even be available within 2 hours. While we can’t guarantee last-minute availability, we’ll always do our best to accommodate you.
If you need a cleaner urgently, don’t hesitate — book online now!
We understand that plans can change.
You’re welcome to cancel your booking free of charge up to the day before your scheduled appointment.
However, cancellations made with less notice are not possible, as our cleaners have already committed time and travel for your visit.
Tips are always welcome and greatly appreciated, but never expected. They’re simply a nice way to show your cleaner how much you value their excellent work.
Absolutely!
You can book as a guest if you prefer — the process is quick and easy.
Alternatively, you can create an account to access our Members' Area, where you'll be able to manage your bookings, pre-book future appointments, and view your schedule anytime.
Almost certainly!
You can book in three easy ways:
🖥️ Online: thecitycleaners.co.uk/booking
📱 Text or WhatsApp: +44 7737 889143
📧 Email: info@thecitycleaners.co.uk
Registration isn’t required, but creating an account makes future bookings quicker and gives you easy access to manage appointments.
For bookings made online, our cleaners do not bring large equipment such as mops or hoovers — these must be provided by the client.
✅ We do offer the option to bring a basic set of cleaning products, which you can select during your booking.
If you need a cleaner to bring all equipment, please contact us via WhatsApp 📞 +44 7522 069709 or email 📧 info@thecitycleaners.co.uk — we’ll be happy to give you a personalised quote
For bookings made online, our cleaners do not bring large equipment such as mops or hoovers — these must be provided by the client.
✅ We do offer the option to bring a basic set of cleaning products, which you can add during your booking.
If you need a cleaner to bring all equipment, please contact us via WhatsApp 📞 +44 7522 069709 or email 📧 info@thecitycleaners.co.uk — we’ll be happy to give you a personalised quote.
Yes! When you book online, you can choose to include basic cleaning products for a small fee.
These include bleach, cloths, kitchen cleaner, bathroom spray, and window products.
⚠️ Please note: mops and hoovers are not included and must be provided by the client.
Need both products and equipment? Just message us on WhatsApp 📞 +44 7522 069709 or email 📧 info@thecitycleaners.co.uk and we’ll be happy to help.
Absolutely! 💪 There’s no job too big or complex for our team — whether it’s a deep clean, end-of-tenancy, post-construction, or full property refresh, we’ve got you covered.
We can bring all necessary cleaning products and equipment as needed.
Just send us the details via WhatsApp 📞 +44 7522 069709 or email 📧 info@thecitycleaners.co.uk, and we’ll be happy to provide a tailored quote.
Once your profile is approved, you’ll start receiving job offers based on your availability, location, and preferences. You’ll be notified via WhatsApp or email.
